Worship Assistant FAQ

For more answers to frequently answered questions, please visit our Knowledge Base.

Q. I recently upgraded to version 4. When I try to create an overhead or display a song on the video projector, all that is displayed is the title, author, and copyright information.

The new version of Worship Assistant allows for more complex formatting of all outputs. In order to achieve this there are now two tabs for lyrics in Song Manager - one labeled Lyrics/Chords and one labeled Presentation. Overheads and video projection now take their lyrics from the Presentation page.

After your data is converted to work with version 4 (which happens automatically when open a dataset with version 4 for the first time), you can globally copy the lyrics from the Lyrics/Chords page to the new Presentation page by selecting File->Copy Lyrics from the main menu. This will both copy the lyrics and leave the appropriate markers/formatting in each window.

When you enter a new song, put all lyrics, guitar chords, presentation markers, etc. in the Lyrics field on the Lyrics/Chords page. Once entered, click on the Presentation tab and click the button on the right hand side that says "Copy Lyrics". The lyrics, presentation markers and any comment markers will then appear on the Presentation page, and the lyrics, guitar chords and comments will remain in the Lyrics/Chords page.

Q. How often is Worship Assistant updated? Is there a charge for updates?

Maintenance updates of Worship Assistant (e.g. v2.12, v2.13) are released regularly as problems with the program are reported and fixed. These updates deal primarily with fixing bugs, although we have been known to sneak in a new or improved feature. Minor updates (e.g. v2.1, v2.2) contain new features and enhancements to current features as well as any outstanding bug fixes. Maintenance and minor updates are a free download.

Major updates (e.g. v2.0, v3.0) contain major improvements to the program. There will be a small charge for these updates. Please note that you can always receive the latest version on CD-ROM for an additional $10 USD (plus shipping). Please see the Order page for more information.

Q. How do I determine the version number of the program I am running?

The version number is displayed on the splash screen (the screen that is displayed when the program first runs) and on the About window (displayed by selecting Help->About from the main menu).

The version is displayed in the following format: major.minor.revision.build. An example might be 4.2.0.3. In this case 4is the major version, 2 is the minor version, 0 is the revision, and 3 is the build number. You will also see the version displayed and referred to in a more 'user-friendly' format. This format is derived from the major, minor and revision numbers. In this case the public version number is 4.20.

It is important to report the full version number when contacting technical support.

Q. Do I need to register or purchase a separate copy of Worship Assistant for each worship leader at my church who uses the program?

No, one registered copy of the program can be legally shared among up to three persons within a local congregation. Additional users require the purchase of an additional copy of the software.

Q. Why doesn't Worship Assistant come with a database of songs?

It would be a violation of copyright laws to include song lyrics and chords with the program. You will need to type in the lyrics and chords to those songs you are legally entitled to use. This involves a bit more work up front, but once it's done, you won't have to do it again.

Q. I am receiving the following error: DBISAM Engine error #8961 Header information corrupt in table 'WA??????.dat'

Fortunately, this can usually be easily repaired. Simply select File->Rebuild Data Files from the main menu. If this doesn't clear up the problem up for you, please e-mail us at support@churchassist.com.

We are aware of one potential cause for this: On Windows 95, 98, and Me systems, if you scroll through all or most of the guitar chord forms in the Song Manager, you will eat up a significant amount of Windows resources. These resources are recovered when you close the Song Manager window, but you may have already reached a dangerous place, and data file corruption can result. Until a more permanent solution is in place, the workaround is to make sure you are not running any other programs if you have a need to scroll through this entire list.