|
|
Web Hosting Frequently Asked Questions
| Pre-Sales
Questions |
- Is
there a minimum time contract or commitment?
Not at all. You can pay monthly, quarterly, or yearly.
You can also cancel at any time. (see the Acceptable
Use Policy for policies regarding this).
[Back
to top]
- How soon will my account be
set up and ready for use?
Account orders are placed in a queue and are processed
in the order in which they are received. Your site
can be uploaded to our servers immediately after
receiving the welcome e-mail, which will contain
the IP address for your account, as well as the username
and password required to access the account. In
fact, we recommend that clients start uploading their
site as soon as possible after setup is complete, so
that once the domain transfer is completed, the site
will be available for use by your visitors.
[Back to top]
- Do I have access to update
my site 24 hours a day?
Absolutely. Whether you're a day person or a night
owl, your site is available for you to update and manage.
[Back to top]
- Can you register a domain name
for me? Can you set up domains other than .com,
.org, and .net?
We can register .com, .org, and .net names for $12.95
per year, with you as the registrant. We
can assist with registering other domains as well. [Back to top]
- Do you offer a money back guarantee?
Yes. If for any reason during the first 30 days as
a ChurchAssist Hosting customer, you are not
completely satisfied with any of our services,
we will cancel your account and refund your money
for that month's service. (Domain registration fees
are not refundable, however, the registration belongs
to you do with as you like.)
[Back to top]
- I see some hosts offering "unlimited
bandwidth." Why don't you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth." Someone has to pay for the traffic
somewhere - and if you check the fine print of some
service agreements from companies who claim to offer
unlimited bandwidth, you'll probably find that they
do charge for traffic over a certain amount. We dispense
with the fine print.
[Back to top]
- Do you host adult sites, warez
sites or sites containing illegal material?
Absolutely not. Please see our Acceptable
Use Policy for policies regarding this.
[Back to top]
- Is my site backed up and how
often?
Yes, backups are done daily on all servers - a daily
incremental backup and a monthly full backup.
[Back to top]
- How fast are your connections?
Our servers are located at Peak10
network operations center in
Jacksonville, Florida. The network is monitored around the clock.
Peak10's fully redundant, multihomed network is particularly suited for high availability hosting.
[Back to top]
|
| Technical
Questions |
- I changed my control panel
password and now I can't get in.
Passwords are case-sensitive and are limited to 8
characters. If you entered a password longer than
8 characters please try entering the first 8 characters
when logging into your control panel.
[Back to top]
- How do I get my e-mail?
If you're familiar with your e-mail client's setup,
use the following information to retrieve e-mail
from your POP account:
Incoming mail (POP3) server: yourdomain.com
Outgoing mail (SMTP) server: yourdomain.com
[Back to top]
- I want to get
started right away, but my domain name hasn't transferred
or hasn't resolved to your servers. How do I do it?
You can upload your page(s) immediately by pointing
your FTP client to the IP address you were assigned
when you opened your account. After your domain is
fully propagated through the system, you can upload
to ftp.yourdomain.com.
[Back
to top]
- Do you have a secure certificate
that I can use?
Yes, or you can use your own. Please contact us for
instructions on using the server wide secure certificate.
[Back
to top]
- What is the path to perl?
#!/usr/local/bin/perl
[Back to top]
- Where should I put CGI scripts
for my domain?
All CGI scripts should be uploaded to the cgi-bin folder
located under the www folder for
your domain. Be sure to follow the instructions for
the script you are uploading regarding setting permissions
on the files and folders you create, as they vary
from script to script.
[Back to top]
- I uploaded my files, but I
don't see my page?
If our default index.html page has not been replaced
by another index page, then anyone going to domainname.com
will still see that page instead of some other home
page. This is the order in which the web server looks
for a page to put up as the "home" page:
default.htm, index.phtml, index.pht, index.cgi, index.shtml,
index.html, welcome.cgi, welcome.html, index.htm. Just
delete the index.hmtl file and anything after it in
this list will then come up automatically. Notice that "home.html" is
NOT on the list and so will not show up as your home
page. You would need to rename it.
[Back to top]
|
| Account
and Billing Questions |
- Can I upgrade my plan or features
later?
You can purchase new or expanded features, or upgrade
to a new plan. There is no setup fee for upgrading.
[Back to top]
- How can I change my account
or billing information?
If you need to update your account or billing information
please login to your billing account as outlined in
your welcome message, or contact our sales
department.
[Back to top]
- What happens if I go over the
bandwidth limit for my account?
If you exceed the bandwidth limit for your account
the overage amount will be automatically billed at
a rate of $1 per gigabyte per month.
[Back to top]
- What is the cost for additional
features?
You can add additional features to the plan for which you signed up. Please see our hosting plans for more details.
[Back to top]
- How do I cancel my account?
You can cancel your account at any time by contacting
our sales
department.
There are no cancellation fees and no notice is
required. Any fees paid to that point (unless cancellation
is made within 30 days of opening the account)
are non-refundable. Please see our Acceptable
Use Policy for further information.
[Back to top]
|
|
